1. Help Center
  2. Medici Living
  3. Apartment & Building Maintenance

Are you having issues with your heaters / radiators?

Is your heating system not working?

Between 01.05. and 30.09. the heating is generally turned off in Germany. The heating is only available during the ‘heating period’ between 01.10. and 30.04. If an issue with your heating arises during the ‘heating period’ please follow the steps below (it might be the quickest and easiest way to fix your problem).

  1. Please check if the heating is turned all the way up to the highest level.
  2. Make sure the radiator is not blocked by objects such as curtains or furniture. If it is, please clear the area directly in front of the radiator.

If the problem persists, please create a ticket using the contact form at the bottom of this page including: pictures of the boiler/ heaters, description. Our team will be happy to assist you.