How do I pick up and return my keys?

During corona regulations, key handovers need to be arranged individually with support:

We will be proactively contacting you to arrange this. If you need to arrange this for earlier or later, please reach out to 

Key handovers are normally only possible during our regular office hours (Monday to Friday 9:00 am to 6:00 pm).

Keys can be collected on the first working day of your contract from 4:00-6:00 pm.

Keys must be returned by the last working days of your contract by 10:00 am.

Please note: If keys are returned later than 10:00 am on the final day of your contract, you may incur extra costs.

Key handovers take place at the following locations:


HQ Office

Landsbergerstr. 155

Building 2, 3rd floor

80687 München


HQ Office

Kurze Mühren 1

2nd floor

20095 Hamburg


For key return, please write your room ID and customer ID on an envelope, put the keys inside and seal it, and deposit into our mailbox:

Medici Living GmbH
Zossener Str. 55
Building 2, 2nd floor
10961 Berlin

Other Cities

Our representatives will contact you in order to make and appointment. To make sure this goes smoothly, please make sure your email address and phone number are up to date in your Medici Living account.