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Help Center
General Questions
COVID-19
My Account
Contract
Mobile App
Payments
Billing
Pricing
Deposit
Extend Your Stay
Others
Move In
FOB / Keys
Physical Key / FOB
Lost Keys
Mobile App Key
Locked out
My Apartment
Cleaning
Internet / WiFi
Appliances
Doors
Electricity
Plumbing
Windows
Linens
Others
Building
Community Space
Doors
Elevator / Lift
Mail
Parking
Trash / Recycling
Others
Move Out
Report Incident
General Questions
Emergency Contacts
Germany
Netherlands
General Questions
How do I report an issue?
Can I view the room first before moving in?
Where can I find my registration confirmation?
Who will my new flatmates be?